Terms, Privacy & Refunds
Clear, plain-language policies covering how we supply research compounds, handle your data, and process refunds.
Terms of Supply
All compounds listed on The Pep Shop are supplied strictly for in-vitro laboratory research and analytical testing. They are not intended, formulated, or approved for human or veterinary consumption, and must not be used as pharmaceuticals, medical devices, dietary supplements, or cosmetics. By placing an order, you confirm you are purchasing solely for qualified research purposes and are responsible for complying with all laws applicable to the handling of research chemicals in your jurisdiction.
Orders are subject to acceptance and stock availability; listed pricing may change without notice until an order is confirmed. Payment may be made by card, bank wire transfer, or your Pep Shop wallet balance (USD or CAD) — see the Wallet section of your Account page for details on adding funds. Shipping timelines and packaging standards are described at checkout and on our FAQ page.
We make no warranty, express or implied, regarding fitness for any use outside the stated research purpose. These terms may be updated from time to time; the version posted on this page at the time of your order applies.
Privacy Notice
We collect the information needed to fulfill your order and operate your account: name, email, shipping address, phone number (optional), and your order/wallet transaction history. Card payments are processed by our payment provider and are not stored on our servers. Wire transfer reference numbers you submit are used only to verify and approve wallet top-ups.
We do not sell your personal information to third parties. Data is shared only where necessary — with couriers to deliver your order, with our payment processor to complete a transaction, or where required by law. We use essential cookies to keep you signed in and remember your cart; no third-party ad-tracking cookies are used.
You can request a copy of the data we hold about you, or ask us to delete your account and associated data (subject to any records we are legally required to retain, such as order history for tax purposes), by contacting us through the Contact page.
Refund Policy
Unopened products in their original manufacturer seal may be returned within 14 days of delivery. Contact our support team with your order number to initiate an authorized return. If an item arrives damaged or incorrect, we will replace it or issue a refund once the issue is confirmed — no return shipping cost to you in that case.
Wallet balance: once a wire-transfer top-up is approved and credited to your wallet, it is intended for use on future orders and is non-refundable except at our discretion. If you need an unused wallet balance returned to you, contact support with your account details and we will review it case by case.
Membership: the Apex Vault membership fee is non-refundable once activated, since access and benefits begin immediately upon purchase.